General terms of use and of sale
These terms govern access to the supplycoresoftware.com website and subscription to the SupplyCore platform. They are entered into between the client company and 9550-5582 Québec Inc., which operates the SupplyCore Software brand.
Preliminary version of 11 August 2026. This document was drafted from a technical inventory of the website and the application. It has not yet been reviewed by legal counsel. The passages in square brackets must be completed by the publisher. Until that review has taken place, this text cannot be relied upon as a contractual commitment.
1. Purpose and acceptance
These terms set out the conditions for accessing the website, subscribing to the SupplyCore platform and providing the associated services. Browsing the website constitutes acceptance of the terms of use; taking out a subscription constitutes acceptance of all of the terms, including the terms of sale.
2. Definitions
- Platform: the SupplyCore software accessible online, its modules, its mobile interface and its application programming interface.
- Client: the company that takes out a subscription.
- User: any person to whom the Client grants access to the platform.
- Client Data: all information that the Client or its Users upload to the platform or produce in it.
3. Subscription and term
The subscription begins on the date agreed with the Client. It is offered with monthly or annual billing, depending on the option chosen at subscription and shown on the Plans page. Unless terminated in accordance with section 8, the subscription renews automatically for a period equivalent to the current one.
4. Plans and prices
The plans, their limits (number of warehouses, users, orders) and their prices appear on the Plans page, which forms an integral part of these terms. Training, migration and customisation work is sold as blocks of hours presented on that same page and on the Services page.
All prices are expressed in Canadian dollars (CAD) and are exclusive of applicable taxes (GST and QST for Quebec, or the taxes in force in the Client's jurisdiction).
We may change our prices. Any change takes effect at the beginning of the following subscription period and is subject to written notice of [NOTICE PERIOD TO BE CONFIRMED].
5. Billing and payment
The subscription is invoiced in advance, at the beginning of each period. Blocks of hours and one-off services are invoiced in accordance with the terms agreed at the time of order.
Accepted means of payment: [MEANS OF PAYMENT TO BE CONFIRMED — CARD PAYMENT PROCESSING THROUGH Stripe IS PLANNED BUT IS NOT YET ENABLED]. Invoice payment terms: [PAYMENT TERM TO BE CONFIRMED].
6. Late payment and suspension
If an invoice remains unpaid when due, we send the Client a written notice. If payment is not made within [PERIOD TO BE CONFIRMED] following that notice, we may suspend access to the platform until payment is made in full. Suspension does not entail the deletion of Client Data, which is kept for [PERIOD TO BE CONFIRMED] before any deletion measure. Late payment interest may be charged: [RATE TO BE CONFIRMED].
7. Client obligations
- Provide accurate information when subscribing and keep it up to date.
- Keep login credentials confidential and inform SupplyCore without delay of any unauthorised use.
- Use the platform in accordance with applicable laws and not attempt to circumvent its security measures.
- Take responsibility for the information it uploads to the platform, in particular the personal information of its employees and of its customers, and have the legal basis required to process it.
8. Termination
The Client may terminate its subscription with effect at the end of the current period, by giving written notice of [NOTICE PERIOD TO BE CONFIRMED] to support@supplycoresoftware.com. Termination takes effect at the end of the period already paid for; access remains open until that date.
SupplyCore may terminate the subscription in the event of a serious breach by the Client of its obligations, after a written notice that has remained without effect for [PERIOD TO BE CONFIRMED], or immediately in the event of unlawful use of the platform.
The financial consequences of termination are described in our refund and cancellation policy.
9. Service availability
We use reasonable means to ensure the continuity of the platform and we announce planned maintenance work in advance whenever possible.
No numeric service level agreement (SLA) is in force to date: we do not guarantee any availability rate, restoration time or service credit. The platform is operated from a single hosting site, without multi-region redundancy. If an availability commitment is required, it must be the subject of a separate written agreement.
10. Intellectual property
The platform, its source code, its interfaces, its documentation, its knowledge bases, its trade marks and its graphic elements remain the exclusive property of 9550-5582 Québec Inc. For the duration of its subscription, the Client receives a non-exclusive, non-transferable and non-sublicensable right of use, limited to its internal needs. No transfer of ownership is granted.
The Client shall not reproduce, decompile, reverse-engineer or attempt to extract the source code of the platform, except to the extent permitted by a mandatory legal provision.
11. Client Data
Client Data belongs to the Client. SupplyCore acquires no ownership right in it and processes it only in order to provide, secure and develop the service, in accordance with the Client's instructions. We do not sell it and we do not use it for advertising purposes.
The processing of personal information contained in Client Data must be the subject of a separate written agreement: [DATA PROCESSING ADDENDUM TO BE DRAWN UP AND ATTACHED].
12. Portability and return of data at the end of the contract
The Client may export its data at any time from the platform, in a structured, commonly used format. At the end of the contract, it has [PERIOD TO BE CONFIRMED] to carry out that export. Once that period expires, Client Data is deleted or anonymised, subject to the retention periods imposed by law and described in our privacy policy.
13. Mutual confidentiality
Each party undertakes to keep confidential the non-public information of the other party of which it becomes aware in connection with the contract, and to use it only for the performance of the contract. This undertaking survives the end of the contract for a period of [PERIOD TO BE CONFIRMED].
14. Warranties
To the extent permitted by law, the platform is provided as is and as available. We do not warrant that it will be free of errors or that it will meet any particular need not agreed in writing. The mandatory legal warranties applicable in Quebec remain in force and are not excluded by this clause.
15. Limitation of liability
To the extent permitted by law, SupplyCore's liability under the contract is capped at [CAP TO BE CONFIRMED — FOR EXAMPLE THE AMOUNTS PAID BY THE CLIENT DURING THE TWELVE MONTHS PRECEDING THE TRIGGERING EVENT]. We are not liable for indirect damages, in particular loss of profit, loss of customers, loss of data attributable to a failure to back up on the Client's side, or business interruption.
Nothing in these terms limits liability in the event of intentional fault or gross fault, or in cases where the law prohibits it.
16. Force majeure
Neither party is liable for a breach caused by an event of force majeure within the meaning of the Civil Code of Québec, in particular a disaster, an armed conflict, a decision of a public authority, a major telecommunications network outage or a prolonged failure of a hosting provider. The affected party informs the other without delay.
17. Subcontracting and hosting
We may use providers to perform the service. The platform is hosted with Hetzner, on a server located in Helsinki, Finland. The list of providers appears in our privacy policy. We remain responsible to the Client for the performance of the contract.
18. Changes to the terms
We may amend these terms. Changes are published on this page with a new update date and are brought to the attention of active Clients in writing, with [NOTICE PERIOD TO BE CONFIRMED] notice before they take effect.
19. Assignment
The Client may not assign the contract without SupplyCore's prior written consent. SupplyCore may assign the contract as part of a reorganisation or a transfer of business, provided that the obligations towards the Client are assumed in full.
20. Governing law and competent courts
These terms are governed by the laws in force in the province of Quebec and by the federal laws of Canada applicable therein. Any dispute falls within the exclusive jurisdiction of the courts of the judicial district of [JUDICIAL DISTRICT TO BE CONFIRMED], province of Quebec, subject to the mandatory rules protecting a party residing abroad.
21. Severability and entire agreement
If a clause is held to be invalid, the other clauses remain in force. These terms, the Plans page and, where applicable, the signed commercial proposal, constitute the entire agreement between the parties.
22. Language
The French version of these terms prevails. Versions in other languages are provided for information only and have no contractual value in the event of a discrepancy.
23. Contact us
9550-5582 Québec Inc. (SupplyCore Software) — [ADDRESS TO BE COMPLETED] — ventes@supplycoresoftware.com — support@supplycoresoftware.com — +1-450-328-8448.